RULES AND REGULATIONS OF DISNEYLAND PARIS® HOTELS

Welcome to the Disneyland Paris® Hotels.
For your own safety and to ensure you enjoy your stay in the Hotels, please comply with the following rules:
1. HOTEL ACCESS
1.1. Access Control: For security reasons, Euro Disney Associés S.C.A. reserves the right to inspect your clothes, coats and belongings, either visually or using special equipment, both at the entrance and inside the hotels. If a visitor refuses such an inspection, Euro Disney Associés S.C.A. reserves the right to deny access to the hotels.

Please note that the following items are not allowed in the hotels:
  • Illegal and dangerous substances, alcoholic beverages, glass bottles, dangerous items (in particular any offensive or defensive weapons of any category) and any type of object or toy resembling a firearm (such as a laser gun or water pistol, etc.) that may endanger the safety of visitors.
  • Any items that may disturb the peace of visitors (such as vuvuzelas, megaphones or horns).
  • Recreational items, such as drones or any other remote-controlled or radio-controlled toy.
  • Any item that Euro Disney Associés S.C.A. deems inappropriate or disturbing.
1.2. Wheeled Recreational Devices: Visitors are prohibited from using roller skates, bicycles, scooters or any other wheeled recreational devices, motorised or not, to access the hotel and/or inside the hotel. Use of this equipment is tolerated in the outdoor areas of Disney’s Davy Crockett Ranch, provided the behaviour is reasonable and safe.

1.3. Clothing: Proper attire is required in all circumstances. This includes wearing shoes, tops and bottoms. Some of our restaurants may set a dress code. Please consult our website for details, or ask when you book your table.

We also reserve the right, at any time and at our sole discretion, to escort out of the hotel area or refuse access to any persons wearing clothing that may encourage interaction with other visitors or disturb them by posing as characters in costume. For security reasons, headwear that completely covers the face is prohibited, except on medical grounds. Visitors over age 12 are prohibited from wearing costumes and masks (except on medical grounds). When they are worn by children of this age, masks must allow them to have clear peripheral vision at all times and enable others to fully see their eyes.

Failure to comply with these clothing requirements may result in access being denied to the hotels.

Specific rules may apply to special, private events. Please see information provided specifically for these events for more details.

1.4. Minors: minors aged under 18 must be accompanied by a parent or responsible adult. In the absence of a parent or responsible adult, children aged 15 and over may stay in the hotel, subject to providing written authorisation signed by their legal guardian.

Children aged under 12 must be supervised at all times. Whatever their age, minors remain under the responsibility of their parents or legal guardians, who are subsequently responsible for any damage they may cause.

1.5. Animals: only assistance animals are allowed inside the hotels. They must be kept on a lead and remain under the control of their owners.

1.6. Registration form: pursuant to article R. 611-42 of the Code of Entry and Stay of Aliens and of the Right of Asylum, all persons over age 15 who are not French nationals must fill in a registration form upon arrival at the hotel.

1.7. Room access: rooms are available from 3pm on the day of arrival and must be vacated by 11am on the day of departure.
2. HEALTH AND SAFETY RULES
2.1. Maximum room occupancy: Rooms have been designed for a specific maximum number of occupants. For safety reasons, visitors are prohibited from accommodating a higher number of people than they declared at the time of registration.

2.2. Public Behaviour: theft, public order offences, verbal and physical violence, insults, fraud, drunkenness, indecency, malice, failure to comply with safety instructions and regulations, racism etc. may cause Euro Disney Associés S.C.A. to intervene and take necessary measures, whether notifying the police, making a formal complaint or escorting the visitor out of the hotel area without any compensation, reimbursement or other recourse.

In addition, Euro Disney Associés S.C.A. reserves the right, at its sole discretion, to prohibit the access or cancel the stay of any person whose behaviour may harm their own safety, those of other visitors or the security of the premises.

In the interest of everyone’s safety, we request that you respect the highway code and speed restrictions within hotel areas (marked by the gatehouse at the entrance to each hotel). We also ask that you respect the coach parking areas and parking spaces reserved for guests with reduced mobility.

For safety reasons, visitors are prohibited from walking or running in an inconsiderate manner and deliberately hindering the access or free movement of persons or preventing the safety and security mechanisms from working correctly.

We ask that you respect the cleanliness of the premises and facilities provided for your pleasure and comfort.

2.3. Alcohol consumption: alcohol consumption is regulated. The only alcoholic beverages allowed are those sold in the hotel bars and restaurants and consumed on the premises.

2.4. Hotel evacuation: Management reserves the right to refuse access to the hotels and to evacuate the premises for safety reasons or in cases of “force majeure”. To facilitate any hotel evacuation, persons with special needs are kindly asked to inform staff when they check in.

2.5. Theft and damage to visitors’ property: Euro Disney Associés S.C.A. cannot be held responsible for any theft, loss or damage to your personal items within the hotel area. We recommend that you use the safety-deposit boxes available in the bedrooms and at the front desk, close doors and windows when you leave your room, and do not leave any valuable items in your room.

2.6. Smoking restrictions: indoor areas, including bedrooms, and closed or covered outdoor areas of the hotel are non-smoking areas. This rule also applies to electronic cigarettes.

2.7. Garden areas: in the interest of everyone’s safety, no fires may be lit, apart from Disney’s Davy Crockett Ranch barbecues.

2.8. Noise: to enable everyone to rest, we request that you limit any noise that may disturb your neighbours, both during the day and at night.

2.9. Technical and service equipment and premises: these are reserved for hotel employees. Please do not open doors thus marked, or any ducts, electrical cabinets or other such items.

2.10. Video protection: The site is equipped with a video protection system operated by Euro Disney S.C.A. This system has been installed for the safety and security of people and property. Euro Disney Associés S.C.A. is responsible for managing the system, in compliance with applicable legal and regulatory provisions.

Articles L 251-1 et seq. of the French Homeland Security Code. Decree 2006-929 of 28 July 2006. Information and access to images is available from the Director of the SAFETY, PREVENTION & EMERGENCY Department, phone: +33 (0)1.64.74.40.00.

2.11. Abandoned items: for security reasons, Euro Disney Associés S.C.A. reserves the right to deal with any abandoned items in the most appropriate manner and in collaboration with competent bodies.
3. AVAILABILITY AND RULES APPLYING TO SPECIFIC SERVICES
Certain services, restaurants, shops and pools are seasonal in nature and/or may be subject to delayed opening or closure for maintenance work, in particular due to adverse weather conditions or insufficient safety conditions. Visitors are informed that these closures may come into effect without prior notice.

Rules and regulations or general terms of use specific to certain activities or services, in particular swimming pools, gyms or the use of Wi-Fi, may apply. Please ask for details on site.
4. UNAUTHORISED COMMERCIAL ACTIVITY
4.1. Hawking and the Distribution of Leaflets: In general, the sale of any items and/or services by third parties within the hotels, along with begging and distributing brochures, leaflets and other printed matter or signs by visitors, is strictly prohibited.

4.2. Photos, Recordings and Copies: Any picture, video, sound or photograph taken by a visitor within the area of the hotels may only be used for strictly personal and non-commercial purposes, except if express, prior, written authorisation has been obtained from Euro Disney Associés, S.C.A.
These Rules and Regulations are subject to change and can be viewed on the http://www.disneylandparis.co.uk/ website and at hotel entrances.

You can also view the specific rules and regulations that apply to Disneyland Park, Walt Disney Studios Park and Disney Village.